Privacy Policy

Moniely Digital Channels Solutions Limited (“Moniely”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal data entrusted to us by users of our digital lending and financial services platform.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use Moniely’s website, mobile application, USSD services, digital wallet, and related financial services.

1. Scope of This Policy

This Policy applies to all users of Moniely services, including:

• Website visitors (www.moniely.com)
• Wallet and loan applicants
• USSD service users
• Merchants, partners, and agents

2. Information We Collect

Personal Information

• Full name
• Phone number and email address
• Date of birth and residential address
• Government-issued identification (e.g. NIN, BVN where applicable)

Financial & Transaction Data

• Wallet and transaction history
• Loan applications and repayment records
• Bill payment and airtime activity

3. How We Use Your Data

• Account creation and management
• Loan processing and repayment
• Identity verification (KYC/CDD)
• Fraud detection and risk management
• Regulatory compliance and reporting
• Customer support and dispute resolution

4. Legal Basis for Processing

We process personal data based on consent, contractual necessity, legal obligations, and legitimate business interests in line with the Nigeria Data Protection Act (NDPA) 2023.

5. Data Sharing & Disclosure

We may share data with licensed payment processors, verification partners, regulators, and law enforcement agencies where required by law. We do not sell personal data.

6. Data Security

Moniely employs bank-grade security controls including encryption, access controls, monitoring, and NDPA-compliant data governance practices.

7. Your Rights

You have the right to access, correct, delete, or restrict processing of your personal data, subject to legal and regulatory requirements.

8. Contact Information